Why was I charged twice?

  • Updated

If you notice two charges in your account, it could be because you purchased two different plans, such as the Meal plan and the Workout plan, or an additional Guide.

If you have any questions or need clarification, please feel free to contact us.

Please provide the following information to our support team:

  • date of payment;
  • if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
  • if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
  • if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
  • if you paid via Apple Pay - please also send us the screenshot.

The screenshots that you send should contain the following information:

  • date of payment;
  • amount;
  • name of service you paid for.

With this information, we will be able to investigate the charges and provide you with an answer.

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