I paid but the app asked me to pay again

Elizabeth
Elizabeth

Upon opening the app, please choose "I already have an account": 

Screenshot at Sep 29 12-20-58-2.png

You will be taken to the login screen. Make sure you are entering the correct email used for registration.

Screenshot at Sep 29 12-30-42-2.png

Please pay attention that you can log in through Facebook if the email linked to Facebook matches the registration email. You can also log in via Google/Apple under the same condition.

If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information: 

  • date of payment;
  • if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
  • if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card; 
  • if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription; 
  • if you paid via Apple Pay - please also send us the screenshot. 

The screenshots that you send should contain the following information:  

  • date of payment;
  • amount;
  • name of service you paid for

After receiving this information, we will be able to check the data and provide you with an answer.

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Comments

8 comments

  • Comment author
    Permanently deleted user

    Thank you for the information! Very useful 

    1
  • Comment author
    Scarlett

    Hey Natali,

    I'm glad to hear that the information was helpful to you. If you have any questions or need further assistance, feel free to ask. 

    Have a wonderful day!

    0
  • Comment author
    Mani2185

    I also paid for 1 week subscription but didn’t receive a plan mani2185@hotmail.com please help

    0
  • Comment author
    Scarlett

    Hey Mani2185,

    Please check this article. It describes the necessary steps for logging into your account and getting access to your plan.

    Let me know if it works for you! 

    0
  • Comment author
    Mani2185

    Hi I didn’t receive an email welcoming me with the link so I downloaded the app anyways and logged in but still it asks me to pay again although it says my membership will renew after 1st of August

    0
  • Comment author
    Scarlett

    Hi Mani2185,

    Our Support team has already sent you a troubleshooting letter; please check your inbox!

    0
  • Comment author
    tsolmeeliza

    hai. saya sudah membayar untuk mengikuti progaram 4 inggu tapi saya tidak mendapatkan progamnya dan saya di minta bayar lagi

    0
  • Comment author
    Scarlett

    Halo tsolmeeliza

    Tim dukungan kami telah mengirimkan email kepada Anda, silakan periksa. 

    Semoga hari Anda menyenangkan!

    1

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