We always care about our users and are happy to help with any questions that can arise in the process of using the application. If you experience any issues, please contact our Support team, and we will provide you with the necessary information or assistance.
If you still want to request a refund, the necessary steps are described below.
I have purchased a subscription through the website
Please contact Support Team and specify the reason for cancellation.
We will be grateful if you indicate the exact reason for the refund and provide your feedback regarding using the app. It will help us improve our product, provide you with the assistance you need in solving any question, and also reduce the time it takes to process your request.
Our Billing Team will review your refund request and notify you whether your application is approved.
I have purchased a subscription through Apple/Google Store
If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g., the Apple App Store or Google Play Store), not by us.
An In-App Purchase is subject to the terms, conditions, and other licensing arrangements specified by that app store provider. As such, you must take up any payment-related issues or refund requests with the app store provider directly.
To request a refund through the App store, you will need to request this directly through Apple. Here are instructions on how to do that.To request a refund through the Google store, please check your necessary steps here.
Please sign in to leave a comment.