I have purchased a subscription through Apple/Google Store
If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g., the Apple App Store or Google Play Store), not by us. An In-App Purchase is subject to the terms, conditions, and other licensing arrangements specified by that app store provider. As such, you must take up any payment-related issues or refund requests with the app store provider directly.
To request a refund through the App store, you will need to request this directly through Apple. Here are instructions on how to do that:
To request a refund through the Google store, please check these instructions: