Account & Payments

Everything you need to know about signing up as well as managing your account and subscription

Payments

  • I paid but the app asked me to pay again

    Upon opening the app, please choose "I already have an account":  You will be taken to the...

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  • What is the cost of the plan?

    At the moment we have different plans and offers. Please check the available plans and pric...

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  • How can I pay?

    Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay...

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  • What are the payment methods?

    We offer PayPal and card payments, as well as wallet payments through Apple Pay/Google Pay....

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  • How can I change my payment method?

    If you want to change your payment method, you will first need to cancel your current subsc...

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  • How to pay if I don't have a credit card?

    Currently, we offer different payment options to make subscribing to our service as conveni...

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Subscriptions

  • How will I get my plan?

    After completing your plan purchase, you will receive a greeting email with a link to downl...

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  • Premium access

    To fully meet your needs, you can purchase additional functionality. At the moment, we offe...

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  • Where can I find my subscription information?

    Unimeal is a subscription-based application charged to your selected payment method each bi...

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  • I have a subscription, but I don’t know how to find my plan

    Once you have successfully completed your purchase, your meal plan will be readily availabl...

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  • How do I change my subscription type?

    The process for changing your plan will depend on your payment method. You can find instruc...

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  • How do I cancel the subscription?

    Cancelling your subscription means the automatic renewal will be disabled, but you will sti...

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Account

  • I need to update my profile settings

    If you want to change personal information in your profile settings, please reach out to ou...

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  • How do I open the app?

    To open the app, follow these steps:  Download the app from the App Store (iOS) or Google ...

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  • How to install the Unimeal app on my phone

    If you have recently paid for a plan, you can now access it through a mobile application. T...

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  • Can I retake the quiz and change the plan by myself?

    Considering changing several items in your meal plan or updating it completely? You can ret...

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  • How to know if my device is compatible?

    Please ensure that your device is using the most up-to-date operating system available:  a...

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  • I can't log in to my Unimeal account

    If you are having trouble logging in to Unimeal, first of all, ensure that you are usin...

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Troubleshooting

  • I paid but did not receive a plan

    Sometimes the email with an introduction to your plan can accidentally be misinterpreted as...

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  • The app shows I do not have an internet connection

    If the “No Internet connection” message appears on your screen, this may indicate that you ...

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  • I am having trouble launching Unimeal

    If you are having trouble opening Unimeal on your device, there is often a simple explanati...

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  • I paid via App Store/Google Play but cannot log in

    If you've paid for your subscription via App Store (for iOS devices) or Google Play (for An...

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  • I have not received a code to log in

    Please ensure you enter the correct email address used for registering the Unimeal account....

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  • What if I made a mistake in the email

    If you made a mistake in your email address during the registration process, please contact...

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Refunds

  • How do I request a refund?

    We always care about our users and are happy to help with any questions that can arise ...

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