How do I request a refund?

Elizabeth
Elizabeth

We always care about our users and are happy to help with any questions that can arise in the process of using the application. If you experience any issues, please contact our Support team, and we will provide you with the necessary information or assistance. 

If you still want to request a refund, the necessary steps are described below. To view them, select your purchase method: 

  • ❗️Before proceeding with your refund request, make sure you cancel your subscription first. You can learn about the process of the cancellation here. Once that is done, then kindly inform us of the precise reason for the refund.

    We would appreciate it if, in addition to the refund reason, you could also share your feedback on the experience using the application. Your input will greatly aid us in enhancing our product, addressing any inquiries you may have, and expediting the processing of your request.

    After submitting the refund request, our Billing Team will review it and notify you whether your application is approved.

  • If your subscription is an In-App Purchase, it is purchased from and billed by the respective App Store (e.g., the Apple App Store or Google Play Store), not by us.

    An In-App Purchase is subject to the terms, conditions, and other licensing arrangements specified by that app store provider. As such, you'll need to take up any payment-related issues or refund requests directly with the app store provider. 

    To request a refund through App Store, you will need to request this directly through Apple. Here are the instructions on how to do that. 

    To request a refund through Google Play, please check your necessary steps here
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Comments

26 comments

  • Comment author
    naomiapiyo95

    Dear Unimeal,

    I trust you are well.

    I am kindly requesting for a refund. My card was charged and I never subscribed for a monthly plan.

    Kindly action promptly.

    Regards,

    Naomi

    -3
  • Comment author
    Scarlett

    Hey Naomi, 

    I see that you have already contacted our support team. Please check your inbox - there should be an email from them. 

    If there is anything else I can help with, please let me know! 

    0
  • Comment author
    Kassahunsebrina24

    I was charged without requesting a plan

    0
  • Comment author
    Scarlett

    Hi Kassahunsebrina24,

    I have forwarded your request to the support team; please check your email - there should be an answer from them. 

    Have a wonderful day!

    0
  • Comment author
    n.d.90

    Hello
    For some reason I thought that the amount would not be deducted automatically and I would still receive a confirmation message about whether I want to pay or not.
    Please help me to refund the money
    This is a big problem for me to withdraw money without confirmation, I request a refund, I have not subscribed to a monthly plan
    please let me know the answer 
    thanks

    1
  • Comment author
    casey_smith04

    I never did a subscription, I looked at the website but didn’t sign up for anything. I honestly don’t remember putting my card on file. I would like a refund, I have no plans of using this program. Thank you!

    0
  • Comment author
    Scarlett

    Hey casey_smith04,

    I have forwarded your request to our support team; please wait for an email from them. 

    Have a wonderful day!

    0
  • Comment author
    Aya Albqowr

    I never did a subscription. My PayPal account got hacked and I can’t cancel the payment on it.and I would like a refund, I have no plans of using this program. Thank you!

    0
  • Comment author
    Scarlett
    • Edited

    Hello Aya,

    Our support team will review your request at the nearest time and send you a reply via email. 

    Have a nice day!

    0
  • Comment author
    Scarlett

    Hi n.d.90,

    As I see, you've already submitted a request via email. Please wait for a reply from our support team; they will check the data and provide you with information.

    Let me know if you have any other questions!

    0
  • Comment author
    wpsm1940

    I subscribed to this app with the intention of taking my body to the next level. However, I encountered an unfortunate accident which resulted in an injury to my right leg. The doctors who treated me have advised a period of rest and recovery. Consequently, I won't be able to utilize the app or engage in any physical exercise for the next three months. Considering these circumstances, I kindly request a refund of the subscription fee, as I am currently in need of the money. I hope you understand the situation and can assist me accordingly.

    0
  • Comment author
    Scarlett

    Hello wpsm1940,

    I'm sorry to hear about your injury. Wishing you a speedy recovery! 

    I have located your request via email and see that our support team has already sent you a letter. Please check your inbox.

    Feel free to let me know if you have any other questions or inquiries! 

    2
  • Comment author
    handinajayaw

    Hi, can you help to proceed my refund because i don’t think i can do the plan and i hope my request can be accepted because i already sent email before. Please help.

    1
  • Comment author
    Scarlett

    Hi handinajayaw,

    As I see, you've already been in touch with our support team. They will help you with the request.

    Have a nice day!

    0
  • Comment author
    Marielena Romero

    Dear Unimeal Team,

    I hope you are well.

    I am kindly requesting for a refund. My card was charged and I never subscribed for a monthly plan, I only accepted the 7 days plan. I already sent an email but I haven't received any response.

    Thank you in advance.

    Regards,

     

    Marielena Romero

    0
  • Comment author
    Scarlett

    Hi Marielena Romero,

    Yes, I see that you have also sent an email request. Please expect a response from our support team as soon as possible. 

    If you have any further questions, please let me know. Have a nice day!

    0
  • Comment author
    fahad1229ijaz

    Dear Unimeal,

    I am kindly requesting for a refund. My card was charged and I never subscribed for a monthly plan.

    Kindly refund me soon as possible.

    Regards,

    Fahad

    0
  • Comment author
    Scarlett

    Hello fahad1229ijaz,

    Since you have already sent an email to our support team, please wait for a response from them. They will review your request and respond as soon as possible.

    Have a nice day!

    0
  • Comment author
    nutrias-brownie-07

    Dear Unimeal,

    I trust you are well.
    I sent an email requesting a refund.

    I am kindly requesting for a refund. My card was charged and I cancelled my plan.

    Kindly action as soon as possible.

    Regards,
    Sanette

    0
  • Comment author
    Scarlett

    Hello Sanette,

    I see that you've already received a response from our support team. Please let me know if you have any additional questions. 

    Have a nice day! 

    0
  • Comment author
    giovanamarquardt

    Dear Unimeal

    I am kindly requesting for a refund. My card was charged yesterday but I never use this app, hopefully you can refund me!

    Kindly action promptly.

    Regards,

    Giovana

    2
  • Comment author
    Scarlett

    Hi giovanamarquardt,

    Our support team has sent you an email, please check it.

    Have a great day!

    1
  • Comment author
    Aanaliyahhernandez21

    Heyy! 
    I am requesting a refund. I got charged twice and my email to log into the app won't work. I already spent $55 dollars on the app without being able to see my plan. I tried logging already to cancel myself but my email won’t work it says it doesn’t exist but I paid for the two subscriptions? 

    Please kindly action as soon as possible 

    Thank you, 


    Aanaliyah 

    2
  • Comment author
    Scarlett

    Hey Aanaliyahhernandez21,

    Please check your inbox, our support team has sent you an email with clarifying questions about your mail address. They are waiting for your reply. 

    Let me know if you have any other questions.

    Have a great day!

    0
  • Comment author
    Arnella Koski

    Hello! I want a refund, thank you.

    4
  • Comment author
    Scarlett

    Hello Arnella,

    I see that you have also contacted our support team. They will review your request and provide a response. Please expect an email from them. 

    Wishing you a wonderful day! 

    0

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