Account & Payments

Everything you need to know about signing up as well as managing your account and subscription

Payments

  • I paid but the app asked me to pay again

    Upon opening the app, please choose "I already have an account":  You will be taken to the login screen. Make sure you are entering the correct email used for registrati...

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  • What is the cost of the plan?

    At the moment we have different plans and offers. Please check the available plans and prices for them at the end of the quiz.  You will be able to see all the pricing de...

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  • How can I pay?

    Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments can be made only through the website. We use industry...

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  • What are the payment methods?

    We offer PayPal and card payments, as well as wallet payments through Apple Pay/Google Pay. All payments must be made through our website, which uses industry-standard SS...

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  • How can I change my payment method?

    If you want to change your payment method, you will first need to cancel your current subscription.  If you subscribed via debit/credit card or PayPal, you could cancel i...

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  • How to pay if I don't have a credit card?

    Currently, we offer different payment options to make subscribing to our service as convenient as possible for you.  If you don’t have a credit/debit card, you can choose...

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Subscriptions

  • How will I get my plan?

    After completing your plan purchase, you will receive a greeting email with a link to download our app. Please note that we don't send plans to email.  To access your per...

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  • Advanced access

    To fully meet your needs, you can purchase additional functionality. At the moment, we offer:  Intermittent Fasting PlanThis plan provides you with structured fasting s...

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  • I have a subscription, but I don’t know how to find my plan

    Once you have successfully completed your purchase, your meal plan will be readily available for you to access within the app.  To start, install the Unimeal app, and log...

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  • Where can I find my subscription information?

    Unimeal is a subscription-based application charged to your selected payment method each billing cycle. Your subscription will continue until you choose to cancel.  Pleas...

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  • What is my subscription renewal date?

    The subscription begins from the first payment and renews automatically at the end of each period (each week, month, 6 months, year, or otherwise, depending on the option...

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  • How do I cancel the subscription?

    Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your...

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Account

  • I need to update my profile settings

    If you want to change personal information in your profile settings, please reach out to our Support team and specify the following: Your registered email address or Use...

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  • How do I open the app?

    To open the app, follow these steps:  Download the app from the App Store (iOS) or Google Play (Android). Install the Unimeal app on your device. Locate the app on your ...

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  • How to install the Unimeal app on my phone

    If you have recently paid for a plan, you can now access it through a mobile application. The app can be downloaded on both iOS and Android devices and can be accessed us...

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  • Can I retake the quiz and change the plan by myself?

    Considering changing several items in your meal plan or updating it completely? You can retake the starting quiz once again for your current Unimeal account. Please do th...

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  • How to know if my device is compatible?

    Please ensure that your device is using the most up-to-date operating system available:  a minimum version of the operating system for Android - 6.0;  for iOS - 13.6.  ...

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  • I can't log in to my Unimeal account

    If you are having trouble logging in to Unimeal, first of all, ensure that you are using the correct email address. If you initially subscribed through Facebook or wi...

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Troubleshooting

  • I paid but did not receive a plan

    Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folder in your email client. Please check i...

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  • The app shows I do not have an internet connection

    If the “No Internet connection” message appears on your screen, this may indicate that you are not connected to the Internet.  We recommend ensuring you have Mobile Data ...

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  • I am having trouble launching Unimeal

    If you are having trouble opening Unimeal on your device, there is often a simple explanation!  Please ensure you have completed the following troubleshooting steps: You...

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  • I paid via App Store/Google Play but cannot log in

    If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but are facing difficulties logging in, please do the following ...

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  • I have not received a code to log in

    Please ensure you enter the correct email address used for registering the Unimeal account. Also, check all email addresses attached to your PayPal, Apple, or Google acc...

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  • What if I made a mistake in the email

    If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of payment; the ...

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Refunds

  • How do I request a refund?

    We always care about our users and are happy to help with any questions that can arise in the process of using the application. If you experience any issues, please c...

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