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Account & Payments
Everything you need to know about signing up as well as managing your account and subscription
Payments
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I paid but the app asked me to pay again
Upon opening the app, please choose "I already have an account" and "Continue with email": You will be taken to the Log in screen. Make sure you are entering the correct email used for registration. Plea...
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How can I pay?
Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments can be made only through the website. We use industry-standard SSL (secure socket layer) ...
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What are the payment methods?
We offer PayPal and Card payments, as well as wallet payments through Apple Pay/Google Pay. All payments must be made through our website, which uses industry-standard SSL (secure socket layer) technology t...
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How can I change my payment method?
If you want to change your payment method, you must first cancel your current subscription. If you subscribed via debit/credit card or PayPal, you could cancel it within your Account in the app. If your su...
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How to pay if I don't have a credit card?
Currently, we offer different payment options to make subscribing to our service as convenient as possible for you. If you don’t have a credit/debit card, you can choose to pay using PayPal. Additionally, w...
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Why has my payment failed?
A payment failure can be caused by several things. Always ensure the following when purchasing from our website: There are sufficient funds in the account associated with the card you are purchasing the su...
Subscriptions
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How will I get my plan?
After completing your plan purchase, you will receive a greeting email with a link to download our app. Please note that we don't send plans to email. To access your personalized meal plan, follow these st...
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I have a subscription, but I don’t know how to find my plan
Once you have successfully completed your purchase, your meal plan will be readily available for you to access within the app. To start, install the Unimeal app, and log into your account (please check thi...
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Why is the Renewal price different from the initial payment?
There are various plans available on the Unimeal website. Frequently discounted introductory periods are available to our users. Unless cancelled, when this time period expires, the introductory period is f...
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How do I change my subscription type?
The process for changing your plan will depend on your payment method. You can find instructions for each payment type below: If you purchased your subscription directly via debit/credit card or Paypal o...
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How do I cancel the subscription?
Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period. Subscriptions shou...
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I cannot find the Cancel button
If you have already bought the subscription and want to cancel it for some reason, please notice that the cancellation button will not appear on the website immediately after the purchase. Data synchronisat...
Account
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I need to update my profile settings
If you want to change personal information in your profile settings, please reach out to our Support team and specify the following: Your registered email address or User ID; Profile settings that you wish...
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How do I open the app?
To open the app, follow these steps: Download the app from the App Store (iOS) or Google Play (Android). Install the Unimeal app on your device. Locate the app on your home screen or app drawer. Tap on th...
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How to install the Unimeal app on my phone
If you have recently paid for a plan, you can now access it through a mobile application. The app can be downloaded on both iOS and Android devices and can be accessed using your registered email and a uniq...
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Can I redo the quiz and change the plan by myself?
Considering changing several items in your meal plan or updating it completely? You can redo the starting quiz once again for your current Unimeal account. Please do the following: log out from your accoun...
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How to know if my device is compatible?
Please ensure that your device is using the most up-to-date operating system available: a minimum version of the operating system for Android - 6.0; for IOS - 13.6. If a newer version is available,...
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I can't log in to my Unimeal account
If you are having trouble logging in to Unimeal, first of all, ensure that you are using the correct email address. If you initially subscribed through Facebook or with your Apple ID, the account may be...
Troubleshooting
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I paid but did not receive a plan
Sometimes the email with your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folder in your email client. Please check if it is there and mark the Unimeal address as "Not Spam...
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The app shows I do not have an internet connection
If the “No Internet connection” message appears on your screen, this may indicate that you are not connected to the Internet. We recommend ensuring you have Mobile Data enabled for the Unimeal app within y...
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I am having trouble launching Unimeal
If you are having trouble opening Unimeal on your device, there is often a simple explanation! Please ensure you have completed the following troubleshooting steps: You have the latest operating system in...
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I have not received a code to log in
Please ensure you enter the correct email address used for registering a Unimeal account. Also, check all email addresses attached to your PayPal, Apple, or Google account because the letter with a code can...
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What if I did a mistake in the email
If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of payment; the email address you entered during ...
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There is a "Gosh what’s going on?" error on the login page
If you see the "Gosh what’s going on?" error on the login page, it may be because your router is blocking our domain. Here's what you can do to fix it: Add the domain https://admin.unimealplan.com to the...
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