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Account & Payments
Everything you need to know about signing up as well as managing your account and subscription
Payments
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I paid but the app asked me to pay again
Upon opening the app, please choose "I already have an account": You will be taken to the...
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How to identify your account?
Before our support team can access your personal data and assist you, we need to verify you...
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How to Find Virtual Card Details in Apple Pay and Google Pay
Sometimes you make payments using Apple Pay or Google Pay, and the last digits of the card...
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What is the cost of the plan?
At the moment we have different plans and offers. Please check the available plans and pric...
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How can I pay?
Currently, we accept PayPal and Card payments, as well as wallet payments through Apple Pay...
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What are the payment methods?
We offer PayPal and card payments, as well as wallet payments through Apple Pay/Google Pay....
Subscriptions
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How will I get my plan?
After completing your plan purchase, you will receive a greeting email with a link to downl...
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Premium access
To fully meet your needs, you can purchase additional functionality. At the moment, we offe...
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Where can I find my subscription information?
Unimeal is a subscription-based application charged to your selected payment method each bi...
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I have a subscription, but I don’t know how to find my plan
Once you have successfully completed your purchase, your meal plan will be readily availabl...
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How do I change my subscription type?
The process for changing your plan will depend on your payment method. You can find instruc...
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How do I cancel the subscription?
Cancelling your subscription means the automatic renewal will be disabled, but you will sti...
Account
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Terms of Service and Privacy Policy Updates
Effective as of: 7 July 2025We’ve made updates to our Terms of Service and Privacy Policy. ...
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I need to update my profile settings
If you want to change personal information in your profile settings, please reach out to ou...
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How do I open the app?
To open the app, follow these steps: Download the app from the App Store (iOS) or Google ...
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How to install the Unimeal app on my phone
If you have recently paid for a plan, you can now access it through a mobile application. T...
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Can I retake the quiz and change the plan by myself?
Considering changing several items in your meal plan or updating it completely? You can ret...
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How to know if my device is compatible?
Please ensure that your device is using the most up-to-date operating system available: a...
Troubleshooting
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I paid but did not receive a plan
Sometimes the email with an introduction to your plan can accidentally be misinterpreted as...
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The app shows I do not have an internet connection
If the “No Internet connection” message appears on your screen, this may indicate that you ...
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I am having trouble launching Unimeal
If you are having trouble opening Unimeal on your device, there is often a simple explanati...
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I paid via App Store/Google Play but cannot log in
If you've paid for your subscription via App Store (for iOS devices) or Google Play (for An...
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I have not received a code to log in
Please ensure you enter the correct email address used for registering the Unimeal account....
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact...