How do I cancel the subscription?

Elizabeth
Elizabeth

Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period.

Subscriptions should be cancelled at least 24 hours before your next billing date if you do not wish to continue. We are unable to provide refunds for subscriptions that have not been cancelled within the required time.  

The way of cancelling the subscription depends on where you purchased it (or signed up for a free trial). Please select the place of your purchase below: 

  • If you purchased a subscription or enabled a free trial on the Unimeal website:

    1. Click on this link (or visit our website and follow this path: Top-right menu → My account → My Subscription). 

    2. Enter the registered email associated with your account and press Continue: 

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    3.
    After logging in, you will see information about your current subscription. Click on Cancel renewal, and then select the reason for cancellation. 

    Screenshot at Jun 19 11-12-49.png

    You can see the message Your subscription information is updated every few hours. Please wait up to 24 hours, and then the Cancel button will appear.

    If your subscription has already been cancelled, you will see the message No active subscriptions in your account. Please note that you will still have access to all your subscription features for the remaining time of your current period. 

    Screenshot at Jun 19 11-14-38.png

    To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period. 

    If you have previously been offered a subscription freeze, please read this article

    If you purchased two subscriptions

    Please note that if you have two active subscriptions (meal plan subscription and premium), you can cancel one of them separately and keep the other active. Each subscription has its own cancellation button. 
    Just click Cancel Renewal under the subscription you want to cancel:


    Screenshot at Jun 19 11-19-13.png

    After that, only one subscription will remain in the Active status in your profile.

  • If you purchased a subscription or enabled a free trial on App Store: 

    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings.

    To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on the Apple support page

  • If you purchased a subscription or enabled a free trial on Google Play: 

    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings.

    To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.

After cancelling, please bear in mind that while you will still have access to your account for the remainder of your billing cycle, you will no longer have access to any of the content within the Unimeal app once your subscription has expired. 

Also, note that deleting the app, your account or unsubscribing from the newsletter does not cancel your subscriptions. Subscription fees will apply automatically regardless of whether or not you use your subscription. 

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Comments

16 comments

  • Comment author
    sharonmpjensen

    I request a refund of payment made today and have since cancelled this  subscription. This no longer services me.

    Thanks.

    7
  • Comment author
    Scarlett

    Hey sharonmpjensen,

    Our support team has sent you an email, please check your inbox.

    Have a wonderful day and all the best!

    -2
  • Comment author
    rosemondsarpong123

    Dear Scarlet,

    Please what happens after the support team has sent you an email. How do you know if it has been approved or not 

    1
  • Comment author
    Scarlett
    • Edited

    Hey rosemondsarpong123,

    From what I see, our team has already been in touch with you. Please look forward to further information from them. 

    Wishing you a wonderful day!

    0
  • Comment author
    illyassmith
    • Edited

    hello, i thought i canceled my subscription a while back, but i was still charged this month, can you check my subscription status please.

    0
  • Comment author
    Scarlett

    Hello illyassmith,

    Please check your inbox; our agent has sent you an email with detailed information.

    Have a nice day!

    0
  • Comment author
    oliveraviolina

    Dear Scarlett,

    I canceled my subscription a while back, but i was still charged this month, can you check my subscription status please. I now have one month free until 18. May but I don't have time and focus

    to follow subscription. Please send me an email, I want to stop all future billing emails.

     

    Best regards,

    Oli

    0
  • Comment author
    Scarlett

    Hi Oli,

    I have forwarded your request to our support team. They will check the information and send you an email as soon as possible.

    Please reach out to me if you have any further questions. Have a wonderful day!

    1
  • Comment author
    Romina Bici

    Hi olli

    I want to cancel the subscription but the app doesnt do it. I press cancel the subscription and it doesnt do anything?

    Can u help me?

    1
  • Comment author
    Scarlett

    Hi Romina,

    I can see from the information in our system that you have already cancelled your subscription. Please let me know if you have any further questions! 

    Have a fantastic day!

    0
  • Comment author
    baseer1602

    Hi Scarlett,

    I cancelled my subscription but still showing it’s active.

    Kindly advise how I can  cancel my subscription?


    Looking forward to hearing from you.


    Thanks & Best regards,

    Baseer 


     

    0
  • Comment author
    Scarlett

    Hi Baseer

    I have passed your request on to our support team. They will double-check everything and help you. Please wait for an email.

    Wishing you a wonderful day!

    0
  • Comment author
    Hajar Mando

    Hi, I cancelled my subscription but still showing it’s active.

    Kindly advise how I can  cancel my subscription?


    Looking forward to hearing from you.


    Can u help me?

    0
  • Comment author
    Scarlett

    Hi Hajar Mando,

    I see that you have already managed to cancel your subscription! Please let me know if there any other questions you may have 😊

    Wishing you a great day!

    0
  • Comment author
    ym8674797

    Hi, I cancelled my subscription but still showing it’s active.

    Kindly advise how I can  cancel my subscription?

    0
  • Comment author
    Scarlett

    Hey ym8674797

    The information in our system shows that you have already cancelled your subscription yourself.

    If you still have any questions, I will happily answer them! 

    0

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