How do I cancel the subscription?

Elizabeth
Elizabeth

Cancelling your subscription means the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your current period.

Subscriptions should be cancelled at least 24 hours before your next billing date if you do not wish to continue. We are unable to provide refunds for subscriptions that have not been cancelled within the required time.  

The way of cancelling the subscription depends on where you purchased it (or signed up for a free trial). Please select the place of your purchase below: 

  • If you purchased a subscription or enabled a free trial on the Unimeal website:

    1. Click on this link (or visit our website and follow this path: Top-right menu → My account → My Subscription). 

    2. Enter the registered email associated with your account and press Continue: 

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    3. You will see information about your current subscription after logging. Click on Cancel my plan. Then select the reason for cancellation and press Confirm and cancel
     

    Kindly note that the Confirm and cancel button will be inactive unless you first click on one of the reasons for cancellation. If you select the Other reason, the button becomes active only after you fill in the field describing the reason for cancellation. 

    ❗️After that, please note that data synchronization takes +- 24 hours before the "Cancel my plan" button appears

    You can see the message "Your subscription information is updated every few hours". Please wait up to 24 hours, click on the subscription details again and select the reason for cancellation. 2023-06-13

    The cancellation button may not be available if you have already cancelled your subscription. If this is the case, you should have received a confirmation email and you can find it in your inbox or spam folder. Then you can be sure that you have cancelled your subscription.

    To avoid the next charge, you should cancel your subscription at least 24 hours before the end of the free trial or the current subscription period.

  • If you purchased a subscription or enabled a free trial on App Store: 

    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Apple ID account settings.

    To avoid being charged, cancel the subscription in your Apple ID account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on the Apple support page

  • If you purchased a subscription or enabled a free trial on Google Play: 

    You can cancel a free trial or a subscription anytime by turning off auto-renewal through your Google Play account settings.

    To avoid being charged, cancel the subscription in your account settings at least 24 hours before the end of the free trial or the then-current subscription period.

    You alone can manage your subscriptions. Learn more about managing subscriptions (and how to cancel them) on Google’s support page.

After cancelling, please bear in mind that while you will still have access to your account for the remainder of your billing cycle, you will no longer have access to any of the content within the Unimeal app once your subscription has expired. 

Also, note that deleting the app, your account or unsubscribing from the newsletter does not cancel your subscriptions. Subscription fees will apply automatically regardless of whether or not you use your subscription. 

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Comments

8 comments

  • Comment author
    sharonmpjensen

    I request a refund of payment made today and have since cancelled this  subscription. This no longer services me.

    Thanks.

    2
  • Comment author
    Scarlett

    Hey sharonmpjensen,

    Our support team has sent you an email, please check your inbox.

    Have a wonderful day and all the best!

    -1
  • Comment author
    rosemondsarpong123

    Dear Scarlet,

    Please what happens after the support team has sent you an email. How do you know if it has been approved or not 

    0
  • Comment author
    Scarlett
    • Edited

    Hey rosemondsarpong123,

    From what I see, our team has already been in touch with you. Please look forward to further information from them. 

    Wishing you a wonderful day!

    0
  • Comment author
    illyassmith
    • Edited

    hello, i thought i canceled my subscription a while back, but i was still charged this month, can you check my subscription status please.

    0
  • Comment author
    Scarlett

    Hello illyassmith,

    Please check your inbox; our agent has sent you an email with detailed information.

    Have a nice day!

    0
  • Comment author
    oliveraviolina

    Dear Scarlett,

    I canceled my subscription a while back, but i was still charged this month, can you check my subscription status please. I now have one month free until 18. May but I don't have time and focus

    to follow subscription. Please send me an email, I want to stop all future billing emails.

     

    Best regards,

    Oli

    0
  • Comment author
    Scarlett

    Hi Oli,

    I have forwarded your request to our support team. They will check the information and send you an email as soon as possible.

    Please reach out to me if you have any further questions. Have a wonderful day!

    1

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