Upon opening the app, please choose "I already have an account":
You will be taken to the login screen. Make sure you are entering the correct email used for registration.
Please pay attention that you can log in through Facebook if the email linked to Facebook matches the registration email. You can also log in via Google/Apple under the same condition.
If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information:
- date of payment;
- if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
- if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card;
- if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
- if you paid via Apple Pay - please also send us the screenshot.
The screenshots that you send should contain the following information:
- date of payment;
- amount;
- name of service you paid for.
After receiving this information, we will be able to check the data and provide you with an answer.
Related to
Comments
8 comments
Thank you for the information! Very useful
Hey Natali,
I'm glad to hear that the information was helpful to you. If you have any questions or need further assistance, feel free to ask.
Have a wonderful day!
I also paid for 1 week subscription but didn’t receive a plan mani2185@hotmail.com please help
Hey Mani2185,
Please check this article. It describes the necessary steps for logging into your account and getting access to your plan.
Let me know if it works for you!
Hi I didn’t receive an email welcoming me with the link so I downloaded the app anyways and logged in but still it asks me to pay again although it says my membership will renew after 1st of August
Hi Mani2185,
Our Support team has already sent you a troubleshooting letter; please check your inbox!
hai. saya sudah membayar untuk mengikuti progaram 4 inggu tapi saya tidak mendapatkan progamnya dan saya di minta bayar lagi
Halo tsolmeeliza,
Tim dukungan kami telah mengirimkan email kepada Anda, silakan periksa.
Semoga hari Anda menyenangkan!
Please sign in to leave a comment.