I paid but the app asked me to pay again


Upon opening the app, please choose "I already have an account" and "Continue with email": 


You will be taken to the Log in screen. Make sure you are entering the correct email used for registration.

Please pay attention that you can log in through Facebook if the email linked to Facebook matches the registration email. You can also log in via Google/Apple under the same condition.


If you are still unable to access your account, please reach out to our Support team for assistance and provide the following information: 

  • date of payment;
  • if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
  • if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card; 
  • if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription; 
  • if you paid via Apple Pay - please also send us the screenshot. 

The screenshots that you send should contain the following information:  

  • date of payment;
  • amount;
  • name of service you paid for

After receiving this information, we will be able to check the data and provide you with an answer.

Share this article

Was this article helpful?

53 out of 290 found this helpful

Have more questions? Submit a request



  • Comment author

    Thank you for the information! Very useful 

  • Comment author

    Hey Natali,

    I'm glad to hear that the information was helpful to you. If you have any questions or need further assistance, feel free to ask. 

    Have a wonderful day!


Please sign in to leave a comment.