What if I made a mistake in the email

Scarlett
Scarlett

If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information:

  • date of payment;
  • the email address you entered during the purchase;
  • if you used PayPal, please send us your PayPal email address or Paypal Invoice ID;
  • if you used a credit or debit card, please send us the 6 first and the last 4 digits of your card; 
  • if you paid in AppStore / Google Play, please share the screenshot of the invoice/store subscription;
  • if you paid via Apple Pay - please also send us the screenshot. 

The screenshots that you send should contain the following information:  

  • date of payment;
  • amount;
  • name of service you paid for;
  • correct email address
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Comments

2 comments

  • Comment author
    yeolandi

    Paid subscription but cannot find 

    personalised eating plan

    1
  • Comment author
    Scarlett

    Hi yeolandi,

    Our support team has sent you a detailed email with instructions on how to access your plan. Please check your email. 

    If you still have any questions, please let me know. 
    Have a great day!

    0

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