I have a problem downloading the app to my iPhone


If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below.  

Make sure you're connected to Wi-Fi 

By default, the iPhone won't attempt to download an app that's more than 200 MB in size so that it doesn't use too much data from your wireless plan. Cellular networks can also be generally unreliable for downloading large files. 

Check your payment method 

It doesn't matter if you're trying to install a free or paid app – Apple requires you to have a payment method associated with your Apple ID. 

  • To check the status of your payment method, start the Settings app and tap on your Apple ID at the top of the screen. 
  • Then, tap "Payment & Shipping" and make sure your payment method is valid and up to date. 

Restart your iPhone 

Often, restarting your phone can resolve unexpected issues, and this is no exception. After it restarts, check to see if the app downloads properly. If not, try to pause and restart the download. 

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  • Comment author
    Nomarashiya Caluza

    I no longer use the devise

  • Comment author

    Hey Nomarashiya Caluza,

    Our support team has sent you an email with further questions. Please check your inbox. 

    If you have any more questions, please let us know!


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