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Troubleshooting
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I paid but did not receive a plan
Sometimes the email with an introduction to your plan can accidentally be misinterpreted as...
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The app shows I do not have an internet connection
If the “No Internet connection” message appears on your screen, this may indicate that you ...
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I am having trouble launching Unimeal
If you are having trouble opening Unimeal on your device, there is often a simple explanati...
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I paid via App Store/Google Play but cannot log in
If you've paid for your subscription via App Store (for iOS devices) or Google Play (for An...
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I have not received a code to log in
Please ensure you enter the correct email address used for registering the Unimeal account....
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What if I made a mistake in the email
If you made a mistake in your email address during the registration process, please contact...
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I have a problem downloading the app to my iPhone
If you have a problem downloading the app to your iPhone, please try the troubleshooting st...
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I'm getting the error "Content not found"
The error most often occurs when you have an unstable internet connection, as well as when ...
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There is a "Gosh what’s going on?" error on the login page
If you see the "Gosh what’s going on?" error on the login page, it may be because your rout...
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The app is stuck on the language screen
If you're experiencing an issue where the Unimeal app is stuck on the language screen, it m...
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I get the error “The app is not available in your country/region”
If the “The app is not supported in your country or region” error code appears on your scre...
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The app says that my plan has expired
If you're experiencing an issue where your plan is showing as expired in the app, there's a...
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The app is loading too slowly
If you've been experiencing slow loading times with the app, we understand that this can be...
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I get the error "Your administrator has not given you access to this item" when downloading the app
The "Your administrator has not given you access to this item" error is not related to the ...
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There is the error “Account cannot be found”/”Account was deactivated” when I log in
If you're facing a log-in error that says "Account cannot be found" or "Account was deactiv...
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The content in the app is not loading
First of all, try reinstalling the app. If it does not work, it may be due to your router b...
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I get the error “Response status code is not supported”
The "Response status code is not supported" error typically occurs when your device is conn...
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I want to report a bug
Please try completing the below troubleshooting steps to see if this resolves the error you...