Troubleshooting

  • I paid but did not receive a plan

    Sometimes the email with an introduction to your plan can accidentally be misinterpreted as spam mail and filtered to the Spam Folder in your email client. Please check i...

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  • The app shows I do not have an internet connection

    If the “No Internet connection” message appears on your screen, this may indicate that you are not connected to the Internet.  We recommend ensuring you have Mobile Data ...

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  • I am having trouble launching Unimeal

    If you are having trouble opening Unimeal on your device, there is often a simple explanation!  Please ensure you have completed the following troubleshooting steps: You...

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  • I paid via App Store/Google Play but cannot log in

    If you've paid for your subscription via App Store (for iOS devices) or Google Play (for Android devices) but are facing difficulties logging in, please do the following ...

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  • I have not received a code to log in

    Please ensure you enter the correct email address used for registering the Unimeal account. Also, check all email addresses attached to your PayPal, Apple, or Google acc...

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  • What if I made a mistake in the email

    If you made a mistake in your email address during the registration process, please contact our Support Team and provide the following information: date of payment; the ...

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  • I have a problem downloading the app to my iPhone

    If you have a problem downloading the app to your iPhone, please try the troubleshooting steps below.   Make sure you're connected to Wi-Fi  By default, the iPhone won't ...

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  • I'm getting the error "Content not found"

    The error most often occurs when you have an unstable internet connection, as well as when using a VPN or proxy server. Please make sure the VPN or proxy server is disabl...

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  • There is a "Gosh what’s going on?" error on the login page

    If you see the "Gosh what’s going on?" error on the login page, it may be because your router is blocking our domain. Here's what you can do to fix it: Add the domain ...

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  • The app is stuck on the language screen

    If you're experiencing an issue where the Unimeal app is stuck on the language screen, it may be due to your router blocking our domain. Here's what you can do to fix the...

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  • I get the error “The app is not available in your country/region”

    If the “The app is not supported in your country or region” error code appears on your screen, please change the store's region by following these instructions - Apple, G...

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  • The app says that my plan has expired

    If you're experiencing an issue where your plan is showing as expired in the app, there's a simple solution to get it back on track.  Go to the Meal Plan tab. Press Updat...

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  • The app is loading too slowly

    If you've been experiencing slow loading times with the app, we understand that this can be frustrating. Here's how you can troubleshoot the problem:  Updating to the ap...

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  • I get the error "Your administrator has not given you access to this item" when downloading the app

    The "Your administrator has not given you access to this item" error is not related to the app and occurs due to issues with your Play Store. To address this, follow the ...

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  • There is the error “Account cannot be found”/”Account was deactivated” when I log in

    If you're facing a log-in error that says "Account cannot be found" or "Account was deactivated," these messages usually indicate that your account is no longer accessibl...

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  • The content in the app is not loading

    First of all, try reinstalling the app. If it does not work, it may be due to your router blocking our domain. Here are the steps you can take to fix the problem:  Clear...

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  • I get the error “Response status code is not supported”

    The "Response status code is not supported" error typically occurs when your device is connected to a VPN or using a proxy server. These services can alter your network s...

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  • I want to report a bug

    Please try completing the below troubleshooting steps to see if this resolves the error you are experiencing: Check that your device is running the latest operating syst...

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